Platforms

The service covers the global technological management of applications, computing, storage, networks and contingencies in a flexible way. It covers the entire life cycle from identifying systems to be integrated into the Batera Cloud including definition and transition to the cloud and operating and supporting it after integration.

• Basic Hosting - server management: This service modality is geared towards clients who have independence for managing their information technology platforms, but who prefer to not worry about managing the infrastructure that supports those platforms. In addition to the services offered in the IaaS modality, basic hosting includes specialized technical support available to collaborate on managing incidents and problems that arise in the infrastructure and that the client's IT team cannot solve by itself.
• Intermediate Hosting - platform management: This service modality is geared towards clients who want to have control over their own business applications, but they do not want to worry about managing the standard platforms and products needed for their business applications to work properly, in addition to the infrastructure management already included in the Basic modality. It likewise includes specialised technical support for queries and problems that may include escalation to the manufacturer.
• Advanced Hosting - application management: This modality is geared towards clients seeking the highest quality of service. Our support teams will be in charge of fully managing and administering the client's main databases and products that support their business applications. It is based on a standardization of those business applications and their life cycles, maximizing availability and security.